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Persistent URL http://purl.org/net/epubs/work/30075
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Record Id 30075
Title A Framework for Experience Management in E-Government
Abstract The Pellucid project is developing an adaptable and customisable platform for enabling experience management in public organisations. Starting with a study of the three pilot applications, a uniform framework has been developed for experience management, based on the generation of 'active hints' that are presented to the user according to working context. Working context encompasses both position in the work process and domain-specific characteristics, typically similarity to previous cases. The paper discusses the applications and the framework.
Organisation CCLRC , BITD
Keywords Knowledge Management , Experience Management , Public Organisations , Organisational Mobility , Workflow Management Systems
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Language English (EN)
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Paper In Conference Proceedings In 4th European Conference on E-Government ACI, Academic Conferences International, Dublin, Ireland, June 2004, (2004). 2004