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Persistent URL http://purl.org/net/epubs/work/33774
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Record Id 33774
Title A framework for experience management in e-Government : The Pellucid Project
Abstract The Pellucid project is developing an adaptable and customisable platform for enabling experience management in public organisations. Starting with a study of the three pilot applications, a uniform framework has been developed for experience management, based on the generation of 'active hints' that are presented to the user according to working context. Working context encompasses both position in the work process and domain-specific characteristics, typically similarity to previous cases. The paper discusses the applications and the framework.
Organisation CCLRC , BITD
Keywords Engineering , knowledge management , experience management , workflow management systems , public organisations
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Language English (EN)
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Journal Article Electronic Journal of e-Government 2, no. 3 (2004): 167-176. v2-i3-art3-lambert.pdf 2004