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Persistent URL http://purl.org/net/epubs/work/35266
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Record Id 35266
Title Global GRID user support : the model and experience in LHC computing GRID
Abstract a global e-science computing infrastructure, such as the Worldwide LHC Computing grid, is one of the challenges of the Grid. Given the widely distributed nature of the organization, and the spread of expertise for installing, configuring, managing and troubleshooting the grid middleware services, we have adopted a central coordination model with distributed expertise and support. The central infrastructure has been interfaced to the regional support units and a first line support team provides support for generic Grid problems. The system plays a great role in daily Operations support and therefore it is interfaced to the grid Central Infrastructure Centre for grid monitoring and specific virtual organization information. In this paper we describe the model and general infrastructure of the Global Grid User Support and provide insight to it's many interfaces.
Organisation CCLRC , ESC
Keywords Physics , grid , LHC , ggus , support , egee
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Language English (EN)
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Paper In Conference Proceedings In Computing in High Energy and Nuclear Physics (CHEP06), Mumbai, India, 13-17 Feb 2006, (2006). global grid user support.pdf 2006